Privacy Policy
How we handle your personal information
Introduction
DDM Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or contact us.
Information We Collect
When you use our contact form or get in touch with us, we may collect the following information:
- Your name
- Email address
- Phone number
- Postcode
- Service type you're interested in
- Project description or message
- Preferred contact method and time
How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and provide quotes
- Communicate with you about your project
- Improve our services
- Comply with legal obligations
Data Storage and Security
We do not store your form submissions in a database. Your information is sent directly to our business email address and is stored in our email system. We take reasonable steps to protect your personal information, but no method of transmission over the internet is 100% secure.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only if required by law or to protect our rights.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
To exercise these rights, please contact us using the details on our contact page.
Cookies
Our website may use cookies to improve your experience. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our contact page.
Last updated: 20 December 2025